Justin Chong

Resume

Staff Product Designer focused on operational systems across web and mobile. I translate technical and business constraints into clear, reliable interfaces - especially where accuracy, throughput, and trust matter. I partner closely with product, engineering, data, and operations to ship scalable systems with measurable outcomes.

Selected Impact

Distro 2.0 (Web): 2.5× increase in submission completion; reduced rejection rates; improved downstream data quality
Dual Primary Artists: 47% completion rate for a net-new constraint-heavy workflow; fewer role conflicts; reduced ops escalations
Real-Time Royalties: improved financial visibility and trust; increased wallet engagement
Suspicious Track Management: faster investigations; clearer ownership/audit trails; reduced manual coordination
Mastering (iOS/Android/Web): expanded feature availability across platforms; improved purchase clarity

Experience

UnitedMasters

Redesigned the web distribution flow to improve clarity and metadata handling, driving a 2.5× boost in submission completion

Jul 2025–Present

Jul 2023–Jul 2025

Shipped multi-primary artist support across iOS/Android/Web, improving collaboration while accounting for platform constraints

Partnered on Real-Time Royalties to improve financial comprehension and trust through clearer sequencing and messaging

Built and refined internal operational tooling for content review and cross-team resolution workflows

FiveSixTwo

Led cross-functional enterprise and internal tool initiatives, translating business workflows into usable systems

Aug 2020–Mar 2023

Uncovered and addressed critical permission mismatches in an internal IT portal (200+ high-risk records identified), improving security visibility and oversight

Streamlined service order workflows, reducing input errors by 23% and decreasing order creation time by 15%

Daylight Transport

Designed UX/UI for internal logistics and warehouse tools supporting inflow/outflow and operational workflows

Jul 2022–Dec 2022

Delivered wireframes and interaction specs for development across multiple internal systems

Optimity Advisors

Contributed to customer-facing travel planning experiences and modular booking flows

Oct 2018–Sep 2020

Built and maintained a centralized component library and documentation supporting internal teams

Led research and design for a scheduling/planning tool used by executive leadership for annual strategy

Tools & Methods

Systems & workflow design

Information architecture

Design systems

Metrics-informed iteration

Cross-functional delivery

AI-assisted workflows

Figma

Prototyping

Component libraries

Funnel analysis

Cursor

Design-to-dev collaboration