Justin Chong

Resume

Staff Product Designer focused on operational systems across web and mobile. I translate technical and business constraints into clear, reliable interfaces, especially where accuracy, throughput, and trust matter. I partner closely with product, engineering, data, and operations to ship scalable systems with measurable outcomes.

Selected Impact

App 3.0 (iOS/Android): A/B tested before full rollout; wallet views +21%, cash-outs +5.9%, release submissions held
Design System 2026: 88 primitives shared by iOS, Android, and web; 72 semantic color tokens; an AI skill used as the spec for engineers and coding agents
Distro 2.0 (Web): flow completion more than doubled (2.1×, before/after) after launch; built on six moderated artist interviews run by UX research
Casefile (fraud investigation): spreadsheets replaced by one case per track, with an audit trail and per-store takedowns
Real-Time Royalties: activation flow and every wallet state (active, delayed, suspended, opted out), through design QA

Experience

UnitedMasters

Lead a team of two product designers; designer of record for App 3.0, A/B tested before full rollout (wallet views +21%, cash-outs +5.9%)

Staff Product Designer, Jul 2025–Present

Senior Product Designer, Jul 2023–Jul 2025

Co-led Design System 2026 with engineering: 88 primitives shared by iOS, Android, and web, plus an AI skill engineers and coding agents build from

Redesigned the web distribution flow; completion more than doubled (2.1×) after launch. Designed multi-primary artist support for releases and tracks

Designed Casefile, the fraud investigation tool for Fraud Ops and A&R, and Real-Time Royalties activation and wallet states

FiveSixTwo

Led cross-functional enterprise and internal tool initiatives, translating business workflows into usable systems

Senior Product Designer, Aug 2020–Mar 2023

Uncovered and addressed critical permission mismatches in an internal IT portal (200+ high-risk records identified), improving security visibility and oversight

Streamlined service order workflows, reducing input errors by 23% and decreasing order creation time by 15%

Daylight Transport

Designed UX/UI for internal logistics and warehouse tools supporting inflow/outflow and operational workflows

UX Designer (Contract), Jul 2022–Dec 2022

Delivered wireframes and interaction specs for development across multiple internal systems

Optimity Advisors

Contributed to customer-facing travel planning experiences and modular booking flows

UX/UI Designer, Oct 2018–Sep 2020

Built and maintained a centralized component library and documentation supporting internal teams

Led research and design for a scheduling/planning tool used by executive leadership for annual strategy

Tools & Methods

Systems & workflow design

Information architecture

Design systems

Metrics-informed iteration

Cross-functional delivery

AI-assisted workflows

Figma

Prototyping

Component libraries

Funnel analysis

Cursor

Design-to-dev collaboration