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Justin Chong

Resume

Staff Product Designer focused on operational systems across web and mobile. I translate technical and business constraints into clear, reliable interfaces, especially where accuracy, throughput, and trust matter. I partner closely with product, engineering, data, and operations to ship scalable systems with measurable outcomes.

Selected Impact

  • App 3.0 (iOS/Android): shipped through an A/B test; release submissions held, cash-outs +5.9%
  • Design System 2026: one token source (88 primitives, 72 semantic color tokens) live on web, iOS port planned; an AI skill used as the spec for engineers and coding agents
  • Distro 2.0 (Web): rebuilt the release flow from six moderated artist interviews run by UX research: a shorter middle, stricter checks at submit, completion for paying artists held
  • Casefile (fraud investigation): one case per flagged track, with an activity log, per-store takedowns, and step-by-step reinstatement
  • Real-Time Royalties: daily payouts for eligible artists; activation flow and every payout state (active, delayed, suspended, opted out), through design QA

Experience

UnitedMasters

Managed two product designers until a Director of UX joined in September 2026; designer of record for App 3.0, shipped through an A/B test (release submissions held, cash-outs +5.9%)

Staff Product Designer, Jul 2025–Present

Senior Product Designer, Jul 2023–Jul 2025

Co-led Design System 2026 with engineering: one token source live on web (88 primitives, iOS port planned), plus an AI skill engineers and coding agents build from

Redesigned the web distribution flow: a shorter middle, stricter checks at submit, completion for paying artists held. Designed multi-primary artist support for releases and tracks

Designed Casefile, the fraud investigation tool for Fraud Ops and A&R, and Real-Time Royalties activation and wallet states

FiveSixTwo

Led cross-functional enterprise and internal tool initiatives, translating business workflows into usable systems

Senior Product Designer, Aug 2020–Mar 2023

Uncovered and addressed critical permission mismatches in an internal IT portal (200+ high-risk records identified), improving security visibility and oversight

Streamlined service order workflows, reducing input errors by 23% and decreasing order creation time by 15%

Daylight Transport

Designed UX/UI for internal logistics and warehouse tools supporting inflow/outflow and operational workflows

UX Designer (Contract), Jul 2022–Dec 2022

Delivered wireframes and interaction specs for development across multiple internal systems

Optimity Advisors

Contributed to customer-facing travel planning experiences and modular booking flows

UX/UI Designer, Oct 2018–Sep 2020

Built and maintained a centralized component library and documentation supporting internal teams

Led research and design for a scheduling/planning tool used by executive leadership for annual strategy

Tools & Methods

Systems & workflow design

Information architecture

Design systems

Metrics-informed iteration

Cross-functional delivery

AI-assisted workflows

Figma

Prototyping

Component libraries

Funnel analysis

Cursor

Design-to-dev collaboration