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Justin Chong

Product design @UnitedMasters

© 2026 Justin Chong

Justin Chong

I design where money, trust and bad actors meet: payouts, fraud review, and the systems that let a small team ship fast.

FocusMobile + Web
RoleStaff Product Designer
ScopeB2B + B2C + Internal Tooling
LinkedIn

Selected Works

UnitedMasters App 3.0

Four tabs, a persistent top bar, and an A/B test before shipping to everyone

UnitedMasters App 3.0: redesigned Home, Insights, and Music screens

Casefile: Fraud Investigation Tooling

Turned a fraud flag that led nowhere into one case per track, worked by Fraud Ops

Fraud Ops investigation view listing flagged tracks with an investigation status on each row

Design System 2026: A Spec Coding Agents Build From

One token source and an AI skill coding agents build from, live on web with an iOS port planned

Distro 2.0: Web Platform

Rebuilt the web release flow on top of moderated artist research. Same-session completion more than doubled.

Real-Time Royalties

Daily payouts in the wallet, and every state a payout can be in, on iOS, Android, and web

0.0×Same-session web release completion, before/after
0.0%Lift in milestone shares, App 3.0's declared success metric
0.0%Lift in cash-outs, App 3.0 A/B test
0Semantic color tokens, one source for web
What I do

Capabilities

Experience

8+ years designing complex consumer and internal products across mobile and web. Strong in systems thinking, cross-functional leadership, and translating ambiguous problem spaces into scalable solutions.

UnitedMasters

Staff Product DesignerJul 2025–Present
Senior Product DesignerJul 2023–Jul 2025
  • Managed two product designers until a Director of UX joined in September 2026, while staying hands-on across distribution, royalties, monetization, and internal operations
  • Designer of record for App 3.0 (iOS, Android): rebuilt navigation around four tabs and shipped it through an A/B test; release submissions held and cash-outs rose 5.9%
  • Co-led Design System 2026 with engineering: one token source (88 primitives, 72 semantic color tokens) live on web with an iOS port planned, and an AI skill engineers and coding agents build from
  • Redesigned the core web distribution flow; same-session completion more than doubled (2.1×, before/after) after full rollout
  • Designed Casefile, the fraud investigation tool for Fraud Ops and A&R: one case per track, per-store takedowns, and step-by-step reinstatement
  • Designed Real-Time Royalties, daily payouts for eligible artists, end to end in the app: activation and every state a payout can be in (active, delayed, suspended, opted out)
  • Designed multi-primary artist support for releases and tracks, for artists, managers, and labels
  • Led the Android mastering flow revamp, clarifying preview and purchase
  • Designed the YouTube Content ID onboarding experience, emphasizing education and transparency

FiveSixTwo

Senior Product DesignerAug 2020–Mar 2023
  • Led cross-functional feature development, translating business and operational needs into user-centered solutions informed by research and feedback
  • Built and maintained a unified design system and style guide, improving brand consistency across iOS tablet and web platforms
  • Redesigned the internal IT portal, uncovering critical security permission mismatches; identified 200+ high-risk records, improving operational oversight
  • Streamlined service order workflows through research and iteration, reducing input errors by 23%
  • Improved estimator efficiency by reducing order creation time by 15%, increasing ROI across rental and service workflows

Daylight Transport

UX Designer (Contract)Jul 2022–Dec 2022
  • Designed UX and UI wireframes for internal logistics tools supporting warehouse inflow, outflow, and forklift workflows
  • Improved task clarity and operational efficiency for logistics and warehouse teams through workflow redesigns

Optimity Advisors

UX/UI DesignerOct 2018–Sep 2020
  • Contributed to the redesign of MyVikingJourney 2.0, a global customer-facing travel planning platform
  • Designed a modular air-booking engine as part of an end-to-end trip planning experience
  • Built and maintained a centralized component library and documentation to support internal development teams
  • Led research and design for a scheduling tool used by executive leadership at a major primetime network