Justin Chong

Product design @UnitedMasters

I design operational systems across web and mobile: distribution, financial visibility, monetization, and internal tools.

FocusMobile + Web

RoleStaff Product Designer

ScopeB2B + B2C + Internal Tooling

Selected Works

UnitedMasters App 3.0

Four tabs, a persistent top bar, and an A/B test before shipping to everyone

Casefile: Fraud Investigation Tooling

Moved fraud investigations out of spreadsheets into a tool built for catching bad actors

Fraud Ops investigation view listing flagged tracks with an investigation status on each row

Designing for the Machine That Builds It

Tokens, verification, and AI-assisted handoff across web, iOS, and Android

Distro 2.0: Web Platform

Rebuilt the web release flow on top of moderated artist research. Flow completion more than doubled.

Real-Time Royalties

Daily earnings in the wallet, and every state money can be in, across iOS and Android

0.0×Web distribution flow completion, before/after

0%Lift in wallet views, App 3.0 A/B test

0.0%Lift in cash-outs, App 3.0 A/B test

0Design primitives shared by iOS, Android, web

Experience

8+ years designing complex consumer and internal products across mobile and web. Strong in systems thinking, cross-functional leadership, and translating ambiguous problem spaces into scalable solutions.

UnitedMasters

Staff Product DesignerJul 2025–Present

Senior Product DesignerJul 2023–Jul 2025

Lead a team of two product designers while staying hands-on across distribution, royalties, monetization, and internal operations
Designer of record for App 3.0 (iOS, Android): rebuilt navigation around four tabs; an A/B test raised wallet views 21% and cash-outs 5.9% before full rollout
Co-led Design System 2026 with engineering: 88 primitives shared by iOS, Android, and web, 72 semantic color tokens, and an AI skill engineers and coding agents build from
Redesigned the core web distribution flow; flow completion more than doubled (2.1×) after launch
Designed Casefile, the fraud investigation tool for Fraud Ops and A&R: one case per track, per-store takedowns, and a reinstatement checklist
Designed Real-Time Royalties activation and every wallet state money can be in: active, delayed, suspended, and opted out
Designed multi-primary artist support for releases and tracks, for artists, managers, and labels
Led the Android mastering flow revamp, clarifying preview and purchase
Designed the YouTube Content ID onboarding experience, emphasizing education and transparency

FiveSixTwo

Senior Product DesignerAug 2020–Mar 2023

Led cross-functional feature development, translating business and operational needs into user-centered solutions informed by research and feedback
Built and maintained a unified design system and style guide, improving brand consistency across iOS tablet and web platforms
Redesigned the internal IT portal, uncovering critical security permission mismatches; identified 200+ high-risk records, improving operational oversight
Streamlined service order workflows through research and iteration, reducing input errors by 23%
Improved estimator efficiency by reducing order creation time by 15%, increasing ROI across rental and service workflows

Daylight Transport

UX Designer (Contract)Jul 2022–Dec 2022

Designed UX and UI wireframes for internal logistics tools supporting warehouse inflow, outflow, and forklift workflows
Improved task clarity and operational efficiency for logistics and warehouse teams through workflow redesigns

Optimity Advisors

UX/UI DesignerOct 2018–Sep 2020

Contributed to the redesign of MyVikingJourney 2.0, a global customer-facing travel planning platform
Designed a modular air-booking engine as part of an end-to-end trip planning experience
Built and maintained a centralized component library and documentation to support internal development teams
Led research and design for a scheduling tool used by executive leadership at a major primetime network